📱 Social media escalation
All accounts →Public posts with your registration number, VIN, or case reference + a photo get faster responses than customer service tickets. Tag multiple accounts at once for best results.
Part A: Escalation Ladder
Executives who respond to reputational and regulatory pressure
No executive data yet for New Zealand. Be the first to contribute.
Part B: Financial Dispute Routes
Payment processors and how to dispute charges directly
Uber Eats NZ processes via Adyen and Stripe. Under NZ Consumer Guarantees Act, you're entitled to a refund for services not provided. Contact your bank (ANZ, ASB, BNZ, Westpac) for a chargeback.
Part C: Regulatory Authorities
Official bodies that can investigate, fine, and compel refunds
Fast, specialist tribunal for disputes against registered motor vehicle traders. Claim limit: NZD $100,000 (both parties can agree to extend). Filing fee: NZD $87 (non-refundable). Covers: defective vehicles, misdescription, failure to honour warranty. File at: justice.govt.nz/tribunals/motor-vehicle-dealer-disputes/make-a-claim/.
Investigates systemic fair trading violations. File complaints for misleading refund policies or deceptive app behaviour.
Run by Ministry of Business, Innovation & Employment. Cars/motoring page: consumerprotection.govt.nz/report-or-resolve-a-problem/cars-and-motoring/buying-cars. NZ CONSUMER GUARANTEES ACT: All vehicles from dealers must be of acceptable quality. Major failure → consumer chooses refund, replacement, or repair. No fixed expiry.
If your bank refuses to process a chargeback, escalate free of charge to the Banking Ombudsman. Legally binding decisions.
NZ's small claims court for disputes up to NZD $30,000. Fast, informal, no lawyers required. Uber must respond.