📱 Social media escalation
All accounts →Public posts with your registration number, VIN, or case reference + a photo get faster responses than customer service tickets. Tag multiple accounts at once for best results.
Part A: Escalation Ladder
Executives who respond to reputational and regulatory pressure
IMPORTANT: Škoda has no official new-vehicle importer or dealership network in South Africa as of 2025–2026. SA owners of Škoda vehicles (typically grey imports from UK, Europe, or India) should contact the grey-market dealer directly and use general consumer protection channels. VWSA (Volkswagen Group South Africa) handles VW, Audi — not Škoda. VWSA contact: vw.co.za, Phone: 0860 434 737.
Part B: Financial Dispute Routes
Payment processors and how to dispute charges directly
Uber Eats SA card transactions processed via PayU or Peach Payments. Contact your bank (Nedbank, FNB, ABSA, Standard Bank) for a chargeback.
Part C: Regulatory Authorities
Official bodies that can investigate, fine, and compel refunds
File under the Consumer Protection Act 68 of 2008. Vehicle defects and dealer mis-selling are covered. File at thencc.gov.za. The NCC can compel manufacturers to provide remedies.
Regulates payment service providers. Report if your payment dispute was mishandled by Uber's processor.
Free dispute resolution for SA motor vehicle disputes. Accredited under the Consumer Protection Act. Phone: 010 590 8378. Email: info@miosa.co.za. Website: miosa.co.za. Process: Submit Assistance Request at miosa.co.za/consumers/ → complaint forwarded to dealer → on-site inspection if needed → recommendation issued. NOTE: For Škoda grey-import owners — MIOSA's jurisdiction covers the dealer you bought from, not Škoda Auto directly (since there is no official SA importer).