Privacy Policy

Last updated: June 2026

1. Who we are

SkodaCheats is the data controller for personal data collected through this website. Contact us about privacy matters at: privacy@skodacheats.info.

This site is an independent consumer advocacy platform. It is not affiliated with Škoda Auto a.s. (Volkswagen Group).

2. What data we collect and why

When you submit a complaint, we collect:

  • Name (displayed publicly)
  • Email address (private)
  • Complaint description (displayed publicly)
  • Vehicle details and VIN (if provided)
  • Financial amount disputed
  • Uploaded evidence files

Legal basis: Consent (Article 6(1)(a) GDPR) — provided at point of submission.

Purpose: To create a public record of consumer disputes, help other affected users, and support regulatory and legal accountability.

3. What is made public

Important: Your name and complaint description are displayed publicly on the site and may be indexed by search engines. Your email address is never displayed publicly. Do not include information in your complaint that you do not wish to be public.

4. Data retention

3 years from submission, or upon valid erasure request. You may request deletion of your complaint at any time — see section 7 (Your rights).

5. Data processors (third parties)

We use the following third-party services to operate the site. All are bound by data processing agreements:

Supabase Inc. — United States
Database hosting and file storage
Transfer mechanism: Standard Contractual Clauses (SCCs)
Vercel Inc. — United States
Website hosting and analytics
Transfer mechanism: Standard Contractual Clauses (SCCs)

Data stored in Supabase (US) is transferred under Standard Contractual Clauses approved by the European Commission. Vercel (US) processes page requests under SCCs.

6. Cookies and analytics

Vercel Analytics (Analytics)
Counts page visits and traffic sources. No personally identifiable information stored.
Optional — requires your consent

You can accept or decline analytics cookies using the banner that appears when you first visit the site.

7. Your rights

Under UK GDPR and EU GDPR you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Delete your complaint and associated personal data — use the "Delete my case" option in My Cases or email privacy@skodacheats.info
  • Restrict processing in certain circumstances
  • Object to processing based on legitimate interests
  • Portability — receive your data in a structured format
  • Withdraw consent at any time — this does not affect prior processing

To exercise any right, email privacy@skodacheats.info. We will respond within 30 days.

8. Right to complain to a regulator

If you are in the UK, you have the right to complain to the Information Commissioner's Office (ICO). For EU users, contact your national data protection authority.

9. Changes to this policy

We will update this page if our practices change. The "last updated" date at the top will reflect any changes. Continued use of the site after changes constitutes acceptance.

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